Post-Mortem: OnlyFans Authentication Outage

Date: 01-09-2025
Status: Resolved

What Happened

On 01-09-2025, Botly experienced an issue where connecting OnlyFans accounts during signup was failing. This was caused by a change on Cloudflare’s side that temporarily broke our Captcha solution, which is required for authentication.

Impact

• Who was affected: Both individual creators and agencies trying to connect their OnlyFans accounts.
• What happened: New signups could not complete onboarding.
• Business effect: Some trials and account setups were interrupted.

Resolution

Our team quickly identified the cause and deployed a fix to restore the authentication flow. All connections are now working normally, and OnlyFans account linking has been fully restored.

Preventing This in the Future

We’re taking the following steps to ensure this doesn’t happen again:

• Adding stronger monitoring to detect authentication failures faster.
• Regularly checking for changes from third-party services like Cloudflare.
• Improving fallback options so signups aren’t blocked if a similar issue occurs.

Final Note

We know how important a smooth onboarding experience is for both creators and agencies. We sincerely apologize for the disruption and appreciate your patience while we resolved the issue.